privacy policy
Privacy Policy
At Eterna Peptides, we respect your privacy and are committed to handling personal information responsibly and transparently. This Privacy Policy explains what information we may collect when you visit our website, create an account, place an order, contact us, or interact with our services, as well as how that information may be used, stored, and protected.
By accessing or using the Eterna Peptides website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide when using our website, including:
- Name
- Email address
- Billing and shipping address
- Telephone number
- Account information
- Order and transaction details
- Customer support communications
- Information submitted through contact forms or email
- Marketing preferences
When you browse our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information, operating system, referring pages, pages visited, and general website interaction data.
2. Payment Information
Payments may be processed through independent third-party payment providers. Eterna Peptides does not necessarily store complete payment card information on its own systems.
Payment providers may collect and process payment information according to their own privacy policies, security standards, and contractual obligations.
3. How We Use Your Information
Information collected through our website may be used to:
- Process and fulfill orders
- Provide customer support
- Manage customer accounts
- Send transactional and order-related communications
- Respond to inquiries
- Improve website functionality and user experience
- Maintain website security
- Detect or prevent fraud, misuse, or unauthorized activity
- Maintain business and transaction records
- Comply with applicable legal obligations
- Send promotional communications where permitted and where appropriate consent has been obtained
We aim to collect and use only the information reasonably necessary for legitimate business purposes.
4. Cookies and Similar Technologies
Eterna Peptides may use cookies, pixels, analytics tools, and similar technologies to support website functionality and understand how visitors interact with our website.
These technologies may help us:
- Remember account or website preferences
- Maintain shopping cart functionality
- Analyze website traffic
- Measure website performance
- Improve navigation and usability
- Support marketing and advertising activities where permitted
You may be able to disable or manage cookies through your browser or applicable cookie preference settings. Disabling certain cookies may affect some website functions.
5. Analytics and Advertising Services
We may use third-party analytics, advertising, or measurement providers to understand website usage and improve our services.
These providers may receive information such as device identifiers, IP addresses, browser information, interaction data, or cookie identifiers according to their respective privacy practices.
Where required by applicable law, advertising or tracking technologies will be used subject to appropriate consent or preference controls.
6. How We Share Information
Eterna Peptides does not sell personal information in the ordinary meaning of selling customer information for monetary consideration.
We may share information with trusted service providers when reasonably necessary to operate our business, including:
- Payment processors
- Website hosting providers
- Shipping and fulfillment providers
- Email and communication platforms
- Analytics providers
- Fraud prevention or security providers
- Professional advisers
- Technology and operational service providers
These providers may receive only the information necessary to perform services on our behalf or as otherwise permitted by applicable law.
Information may also be disclosed where reasonably necessary to comply with legal requirements, enforce website policies, protect our rights, investigate suspected fraud, or respond to lawful government requests.
7. Order and Shipping Information
When an order is placed, we may share necessary delivery information with shipping carriers, fulfillment providers, or logistics partners.
This may include your name, shipping address, telephone number, email address, and information needed to process and deliver the order.
8. Email Communications
If you subscribe to promotional communications, we may send information concerning product catalog updates, company announcements, educational content, or selected offers.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in applicable communications.
Transactional messages concerning your account, payment, order, shipping, security, or customer service may still be sent when necessary.
9. Data Security
We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
However, no website, network, database, or electronic transmission system can be guaranteed to be completely secure. Users should also take reasonable measures to protect account credentials and devices.
10. Data Retention
Personal information may be retained for as long as reasonably necessary to:
- Complete transactions
- Maintain customer accounts
- Provide support
- Meet accounting and recordkeeping requirements
- Resolve disputes
- Prevent fraud
- Enforce agreements
- Satisfy applicable legal or regulatory obligations
When information is no longer reasonably required, it may be deleted, anonymized, or securely retained where required by law.
11. Your Privacy Rights
Depending on where you live, applicable privacy laws may provide certain rights regarding your personal information, including the right to request:
- Access to personal information we maintain about you
- Correction of inaccurate information
- Deletion of certain personal information
- Information about categories of data collected or disclosed
- Withdrawal of certain marketing consent
- Opt-out rights concerning certain forms of targeted advertising or data sharing where applicable
Certain requests may be subject to verification, legal exceptions, recordkeeping requirements, or other limitations permitted by law.
To submit a privacy request, contact us using the information provided below.
12. California Privacy Rights
California residents may have additional rights under applicable California privacy laws.
Subject to legal requirements and applicable exemptions, these may include rights to know what personal information is collected, request access or deletion, correct inaccurate information, and opt out of certain forms of sharing or targeted advertising where applicable.
Eterna Peptides will not unlawfully discriminate against users for exercising applicable privacy rights.
13. Do Not Track and Privacy Signals
Some browsers and devices provide privacy preferences or signals. Where applicable law requires recognition of supported legally recognized opt-out preference signals, we may process those signals in accordance with applicable requirements.
Browser-based “Do Not Track” settings are not interpreted consistently across the internet, and website functionality may vary depending on available technology and legal obligations.
14. Third-Party Websites
Our website may contain links to third-party websites, services, payment platforms, shipping providers, or other external resources.
Eterna Peptides does not control the privacy practices of third parties. We encourage users to review the privacy policy of any external website or service before providing personal information.
15. Children’s Privacy
The Eterna Peptides website and its products are not directed toward children.
We do not knowingly collect personal information from children in violation of applicable law. If we become aware that personal information has been collected from a child where legally prohibited, we may take reasonable steps to remove it.
16. Research-Use Products
Products offered by Eterna Peptides are supplied exclusively for appropriate laboratory research purposes.
Information collected through our website is used for legitimate website, order, customer service, security, and business operations. Purchasing or browsing research materials does not create a medical, healthcare, practitioner, or patient relationship with Eterna Peptides.
For laboratory research use only. Not for human or veterinary use. Not intended to diagnose, treat, cure, or prevent any disease.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, operational practices, technology, service providers, or applicable legal requirements.
When material changes are made, the revised version may be posted on this page with an updated effective date. We encourage visitors to review this policy periodically.