terms & conditions
Terms & Conditions
Welcome to Eterna Peptides. These Terms & Conditions govern your access to and use of our website, products, services, and related features. By visiting our website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms & Conditions.
If you do not agree with these terms, please discontinue use of the website.
1. Research Use Only
All products offered by Eterna Peptides are supplied strictly for legitimate laboratory and research purposes.
Products are:
- For laboratory research use only
- Not for human use
- Not for veterinary use
- Not intended for clinical, diagnostic, therapeutic, household, or recreational use
- Not intended to diagnose, treat, cure, or prevent any disease
By purchasing from Eterna Peptides, you confirm that you understand and accept these restrictions.
2. Customer Responsibility
Customers are responsible for ensuring that products purchased from Eterna Peptides are handled, stored, transported, and used appropriately within a suitable research environment.
By placing an order, you represent that you have sufficient knowledge, training, facilities, or professional oversight necessary for the lawful handling of laboratory research materials.
Eterna Peptides is not responsible for unauthorized, improper, or prohibited use of any product.
3. Eligibility
You must be at least 18 years of age and legally capable of entering into a binding agreement to use this website or place an order.
We reserve the right to refuse, cancel, or restrict an order if we reasonably believe that a purchase may violate these Terms, applicable law, or our research-use requirements.
4. Product Information
We aim to provide clear and accurate information regarding product specifications, research materials, storage guidance, and available analytical documentation.
However, product descriptions, images, specifications, packaging, availability, and other website information may be updated without prior notice.
Where available, Certificates of Analysis (COAs) or other analytical records are provided for informational and research documentation purposes.
5. Orders and Acceptance
Submitting an order does not guarantee acceptance.
Eterna Peptides reserves the right to:
- Accept or decline an order
- Request additional information
- Limit quantities
- Correct pricing or listing errors
- Cancel orders affected by availability or verification issues
- Restrict purchases where appropriate
An order is considered accepted when it has been processed and confirmed by us.
6. Pricing and Payments
All prices displayed on the website are shown in the applicable currency and may change without notice.
Customers are responsible for:
- Product charges
- Applicable taxes
- Shipping charges
- Other fees disclosed during checkout
Payments must be completed through the payment methods available on our website.
We reserve the right to correct pricing errors even after an order has been submitted. Where appropriate, customers will be notified before the affected order is fulfilled.
7. Shipping and Delivery
Shipping times provided on the website are estimates and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by circumstances outside our control, including:
- Carrier delays
- Weather conditions
- Customs or regulatory procedures
- Incorrect shipping information
- Holidays
- Regional service interruptions
Customers are responsible for providing complete and accurate shipping information at checkout.
Additional shipping terms may be described in our separate Shipping Policy.
8. Returns, Refunds and Order Issues
Returns, replacements, refunds, cancellations, and damaged-order claims are governed by our applicable Return and Refund Policy.
Because some research materials may require specific storage and handling conditions, certain products may not be eligible for return once shipped or delivered.
Customers should review all applicable policies before completing a purchase.
9. Storage and Handling
Proper storage requirements may vary depending on the research material.
Customers are responsible for reviewing product-specific storage information and maintaining appropriate laboratory conditions after delivery.
Eterna Peptides cannot guarantee product integrity where materials have been stored, handled, transported, or used contrary to applicable instructions or accepted laboratory practices.
10. Prohibited Uses
You may not use products purchased from Eterna Peptides:
- For human consumption or administration
- For veterinary use
- For medical or clinical purposes
- For diagnostic or therapeutic use
- For resale under misleading claims
- In violation of applicable laws or regulations
- In a manner inconsistent with stated research-use limitations
You may also not use our website to engage in fraud, unauthorized access, malicious activity, data harvesting, or infringement of intellectual property rights.
11. Account Security
If you create an account, you are responsible for maintaining the confidentiality of your login information and for activity occurring through your account.
You agree to provide accurate and current information and to notify us if you suspect unauthorized account activity.
Eterna Peptides may suspend or terminate accounts that violate these Terms.
12. Intellectual Property
Unless otherwise stated, website content including text, graphics, logos, product presentation, branding, design elements, and other materials belongs to Eterna Peptides or its respective licensors.
Content may not be copied, reproduced, redistributed, modified, republished, or commercially exploited without prior written authorization.
13. Third-Party Services and Links
Our website may use or link to third-party services including payment processors, shipping providers, analytics platforms, or external websites.
Eterna Peptides does not control third-party websites and is not responsible for their availability, content, policies, security practices, or services.
Use of third-party services may be subject to separate terms and policies.
14. Website Availability
We aim to maintain reliable website access but cannot guarantee that the website will always operate without interruption, delay, error, or technical issues.
We may modify, suspend, restrict, or discontinue portions of the website when reasonably necessary for maintenance, security, operational, or business purposes.
15. Disclaimer of Warranties
To the extent permitted by applicable law, the website, its content, and related services are provided on an “as available” basis.
We do not guarantee that:
- Website information will always be error-free
- Every product will remain continuously available
- Website access will be uninterrupted
- Third-party services will function without disruption
Any product-specific analytical information should be considered together with the applicable documentation and the requirements of the intended laboratory research.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Eterna Peptides will not be liable for indirect, incidental, special, consequential, or punitive damages resulting from:
- Improper product handling
- Unauthorized product use
- Failure to follow research-use restrictions
- Website interruptions
- Third-party services
- Shipping circumstances outside our reasonable control
Nothing in these Terms excludes liability where exclusion is prohibited by applicable law.
17. Indemnification
You agree, to the extent permitted by law, to indemnify and hold harmless Eterna Peptides and its representatives from claims, losses, liabilities, or expenses resulting from your:
- Violation of these Terms
- Misuse of products
- Violation of applicable law
- Unauthorized use of the website
- Infringement of third-party rights
18. Privacy
Personal information collected through our website is handled according to our Privacy Policy.
By using the website, you acknowledge that you have reviewed the Privacy Policy and understand how information may be collected, used, stored, and shared.
19. Governing Law
These Terms & Conditions will be interpreted in accordance with applicable laws and the jurisdiction governing Eterna Peptides.
Any dispute arising from use of the website or purchase of products will be handled according to applicable legal procedures and jurisdictional requirements.
20. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.
21. Changes to These Terms
Eterna Peptides may revise these Terms & Conditions periodically to reflect changes in business operations, website functionality, policies, or applicable legal requirements.
Updated terms will be posted on this page with a revised effective date. Continued use of the website after an update constitutes acceptance of the revised Terms where permitted by law.